At Cohezant Technologies (“we,” “us,” or “our”), we value the privacy of our customers and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us as part of submitting a query or engaging with our IT services.
1. Information We Collect
As part of submitting a query, we may collect the following personal information:
- Email Address
- Name
We collect this information when you voluntarily submit it to us through our contact forms, website, or other communication channels.
2. How We Use Your Information
We use the personal information collected for the following purposes:
- To Respond to Your Queries: We use your name and email address to provide answers to your inquiries, respond to support requests, and offer relevant information regarding our services.
- Service Improvement: Your feedback may be used to enhance our services and improve the overall customer experience.
- Communication: We may use your information to send you important updates, such as changes to our services, policies, or technical issues, or to follow up on your inquiry.
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except under the following circumstances:
- With Your Consent: We may share your information if you provide explicit consent.
- Service Providers: We may share your information with trusted third-party service providers who assist us in responding to your queries or providing IT services. These third parties are bound by confidentiality agreements and are only permitted to use your data as necessary to provide services on our behalf.
- Legal Requirements: We may disclose your personal information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or address security concerns.
4. Data Security
We take reasonable measures to protect the security of your personal information. We implement industry-standard encryption and security protocols to safeguard your data from unauthorized access, disclosure, alteration, or destruction.
However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access and Update: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
- Deletion: You may request the deletion of your personal information. We will comply with your request unless we have a legal obligation to retain it.
6. Retention of Your Information
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the information is no longer needed, we will securely delete or anonymize it.
7. Third-Party Links
Our website or communication channels may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing them with any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be updated accordingly.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at : [email protected]